Professional Summary

Core Competencies

Strategic Operational LeadershipHigh-Volume Research Program ManagementAdvanced Data & Statistical AnalysisQuality Assurance & SLA GovernanceExecutive Stakeholder ManagementLean TransformationAI-Assisted Workflow AutomationLongitudinal KPI Stewardship (10+ yrs)Cross-Industry Multi-Method Research

Experience (Timeline)

Operations Director / Chief Operations

2015 – Present
  • Spearheaded lean transformation initiative that achieved 86% efficiency improvement, restructuring the team from over 60 to 9 lean operations without compromising quality standards or client SLAs, while maintaining 100% on-time delivery and managing projects exceeding IDR 10 Billion.
  • Enhanced operational governance by implementing SLA-based quality assurance frameworks, standardizing research methodology documentation, and establishing executive stakeholder management protocols for high-value client engagements.
  • Initiated AI-assisted workflow automation including: project monitoring dashboard (React, Node.js, PostgreSQL, Google Sheets API) for real-time field survey tracking; chart-to-slide automation (Excel→PowerPoint Python pipeline) reducing compilation time by 60%–70%; enumerator CV organization system for ~300 documents with standardized naming and sequential IDs.
  • Built MarkPlus MEET – Smart Meeting Room Booking System (React / Node.js / Google Sheets API) with role-based access control, automated email notifications, and AI chatbot for natural language booking (https://meet.markplusinc.com).
  • Consolidated longitudinal KPI system for >300 Toyota Astra Motor Dealers (Sales & Service) spanning multiple years (~150K respondents/year) and conducted strategic big data analysis on 138 million TransJakarta tap records for subscription pricing optimization.

Associate Operations Director

2013 – 2015
  • Spearheaded the scaling transition, creating a more adaptive and efficient operational structure.
  • Enhanced cross-functional quality control, seamlessly linking Field and Data Processing teams.
  • Initiated early automation scripting standards and consolidated reporting templates for standardized output.

Data Processing Manager

2009 – 2013
  • Led the Data Processing unit, overseeing all coding, checking, tabulation, and applied statistics activities.
  • Standardized data cleaning and tabulation flows, introducing simple AI-assisted scripts to significantly improve processing speed.
  • Established comprehensive data validation and process documentation standards across the unit.

Senior Statistician

2005 – 2009
  • Designed complex sampling plans, questionnaires, and core analytical methodologies for research projects.
  • Served as methodological advisor to Project Managers, ensuring statistical rigor across diverse industry projects.
  • Developed proprietary tabulation models and performance indicators for accurate data representation.

Statistician

2002 – 2005
  • Executed advanced statistical and descriptive analyses for all large-scale survey projects.
  • Prepared initial quantitative tabulations and statistical summary reports.
  • Supported methodology design and performed essential field data quality checks.

Selected Projects & Innovation

MarkPlus MEET

Smart Meeting Room Booking System with AI-powered natural language scheduling and role-based access control, optimizing internal resource management.

Project Monitoring Dashboard

Real-time field survey tracking system providing strategic oversight and live data integration for critical project execution.

Reporting Automation

Automated Reporting Pipeline (Excel → PowerPoint) reducing chart compilation time by 60%–70% for accelerated client delivery.

Enumerator CV Automation

Tender Readiness Automation: Streamlined organization and verification of ∼300 enumerator CVs, ensuring full compliance and speed for bidding processes.

Project Orange Survey

Fully custom-built survey platform for Shopee marketplace enabling complex methodological flexibility and high-performance deployment on VPS.

Twitter Data Scraping

Real-Time Market Intelligence: Continuous scraping of >3 Million records for sentiment and topic analysis, providing strategic market insights.

Internal Chatbot

AI-Powered Knowledge Retrieval: LLM + n8n proof of concept chatbot successfully deployed to accelerate internal knowledge access and operational efficiency.

Dealer KPI

Longitudinal Performance Strategy: Consistent frontline performance measurement program deployed across >300 dealers, driving long-term operational improvement.

Pricing Big Data

Strategic Pricing Optimization: Deep analysis of 138 Million Transjakarta tapping records, resulting in data-driven recommendations for subscription pricing strategy.

Technical & AI Skills

AI APPLICATIONS & AUTOMATION

  • Prompt engineering (workflow optimization)
  • Workflow automation (n8n, API integration)
  • AI chatbot development (LLM + n8n)
  • Reporting automation (Excel → PowerPoint Pipeline)
  • Data scraping & sentiment analysis (Twitter/X, > 3M records)

FUNCTIONAL PROGRAMMING & STATISTICAL TOOLS

  • Python (automation, data manipulation & analysis)
  • JavaScript / Node.js (dashboard development & form processing)
  • React (frontend development for internal tools)
  • SQL (data selection, aggregation & reporting)
  • HTML/CSS (dashboard layout & responsive design)
  • SPSS (Advanced Tabulation & Applied Statistics)
  • Excel (Advanced Data Modeling, Pivot Tables, Formulas)
  • KoboToolbox (field data collection)

Education

Bachelor of Statistics, IPB University (Bogor Agricultural University) | 1997 – 2004

Awards & Recognition

Chairman Distinction List Award (2022, 2023, 2024) – MarkPlus, Inc.

Contact

Email: hary4di@gmail.com
Mobile: +62 812-893-3008